Refund Policy
"Your satisfaction is our priority. Simple returns for a better experience."
About Apex Universal Exports
Apex Universal Exports is a diverse company engaged in e-Commerce, trade, import, distribution, and export activities.
Refund Policy
We have a 30-day return policy: you have 30 days from the day you receive the item to initiate a return.
To be eligible for a return, your item must be in the same condition that you received it, in its original packaging and with all the accessories it came with along with receipt or proof of purchase.
How to start a return
To start a return, you can contact us at info@apexuniversal.com.pk.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Need more help?
Our support team is available for any return questions.